Support & Contact
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Send us an email for account issues or private inquiries. Reply within 24-48 hours.
support@arcadia-metin2.comQuick Links
Common Questions
I can't log in — what should I do?
Check your credentials first. If you forgot your password, use the password reset. For ongoing issues, reach out on Discord.
Check your credentials first. If you forgot your password, use the password reset. For ongoing issues, reach out on Discord.
The client won't start — how do I fix it?
Run the client as Administrator and make sure your antivirus is not blocking metin2.exe. Current DirectX and Visual C++ runtimes are required.
Run the client as Administrator and make sure your antivirus is not blocking metin2.exe. Current DirectX and Visual C++ runtimes are required.
Where can I get help with in-game issues?
Use the /gm chat command in-game or contact the team on Discord in the #support channel.
Use the /gm chat command in-game or contact the team on Discord in the #support channel.
Item shop purchase not received?
Items arrive directly in your inventory or can be picked up via stone. If not, contact support with your transaction ID.
Items arrive directly in your inventory or can be picked up via stone. If not, contact support with your transaction ID.